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Normally, the eParcel of Australia Post takes two to 10 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the eParcel of Australia Post.
| Delivery Methods | Commodity Total Price | Total Delivery and Service Charges | Delivery Days |
| Below AU $100.00 | AU$10.00 | 2-10 working Days | |
| AU$100.00 or Over | AU$20.00 | ||
| Below AU $100.00 | AU $10.00+5.00/item | 1-3 working Days | |
| AU$100.00 or Over | AU $20.00+5.00/item |
Remarks: We will send out the eParcel within 24 hour usually, you can track your order by this link http://www.battery-charger.com.au/tracker.php, if you want to know the status of your order.
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We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:
Customers are strongly recommended to keep the original postal package for 90 days from the purchase otherwise we do not responsible for the return postage for any reason.
If products are returned to us within 30 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete. If items are returned by express delivery or courier, refund will only cover up to au$10.00.
After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.
After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).
Replacement products or refund will be arranged for all fault products returned, subject to technical test results that justify Customers’ complaint.
Your receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit for the amount charged to the credit card used for the order. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and shipping any orders.
Email: info@battery-charger.com.au