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Delivery Information

Normally, the eParcel of Australia Post takes two to 10 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the eParcel of Australia Post.

Delivery Methods	Commodity Total Price	Total Delivery and Service Charges	Delivery Days
	Below AU $100.00	AU$10.00	2-10 working Days
	AU$100.00 or Over	AU$20.00
	Below AU $100.00	AU $10.00+5.00/item	1-3 working Days
	AU$100.00 or Over	AU $20.00+5.00/item

Remarks: We will send out the eParcel within 24 hour usually, you can track your order by this link http://www.battery-charger.com.au/tracker.php, if you want to know the status of your order.

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Warranty Policy

We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:

1. 1. Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
2. 2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through info@battery-charger.com.au or filling out the Application. Items returned without RMA# will delay the process or be ignored.
3. 3. In returning items to us, C.O.D. on shipments will not be accepted.
4. 4. If you are not satisfied with our product(s), please contact us through info@battery-charger.com.au to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
5. 5. For battery packs or battery related products, warranty becomes void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar code label has been removed or tampered with.
6. 6. Returns due to our error:
   1. Customers are strongly recommended to keep the original postal package for 90 days from the purchase otherwise we do not responsible for the return postage for any reason.
   2. If products are returned to us within 30 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete. If items are returned by express delivery or courier, refund will only cover up to au$10.00.
   3. After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.
   4. After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).
   5. Replacement products or refund will be arranged for all fault products returned, subject to technical test results that justify Customers’ complaint.
7. 7Please ensure that returned items are the one that you purchased from us. We are not responsible for any items sent to us that are not our product.



Return item must have the RMA number on the package and send it to the above address.

Warranty and Return Policy for Clearance Promotional Items

1. (1) Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
   
2. (2) All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.
3. (3) If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
4. (4) A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
5. (5) Refund request would be accepted ONLY when replacement items are not available.

General Ordering Policy

Your receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit for the amount charged to the credit card used for the order. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and shipping any orders.

Email: info@battery-charger.com.au